6ortal Refund Policy

Last updated: August 8, 2026

1. What this covers

1.1 This Policy applies to every purchase made on 6ortal.com ("the Platform"). It forms part of our Terms of Service.

1.2 In this Policy, "we" and "6ortal" mean the operator of the Platform. "You" means the person buying an app. "Creator" means the independent developer who made and listed that app.

2. Sales are final by default

2.1 Apps on 6ortal are digital downloads. Once a file has been downloaded it cannot be returned, so all sales are final, except as set out in Section 3.

2.2 We show this at checkout before you pay, not only here.

3. When we will refund you

We will issue a refund in these three situations.

3.1 The app does not install or run. It fails to install, will not launch, or crashes on startup on a system that the listing states it supports.

3.2 The app is materially different from its listing. The listing promised a feature or capability the app does not have. Small differences do not count. A missing headline feature does.

3.3 A security problem is found after purchase. If we determine that an app is malicious or unsafe, we will refund everyone who bought it. You do not need to ask, and there is no deadline.

3.4 Requests under Sections 3.1 and 3.2 must be made within 14 days of purchase. Section 3.3 has no time limit.

4. What we may ask you for first

4.1 For a request under Section 3.1, we may ask you to tell us:

• your operating system and version;
• what happened, including any error message you saw;
• the result of one reasonable troubleshooting step suggested by us or by the Creator.

4.2 We ask because most install failures are fixable, and a fix is better for you than a refund. You keep the app and it works.

4.3 If you do not reply to a request for this information within 7 days, we may close the request.

4.4 A request that was submitted inside the 14-day window in Section 3.4 stays eligible even if it is closed and later reopened. The deadline applies to when you first contacted us, not to how long the conversation takes.

4.5 Section 4 does not apply to Section 3.3. Security refunds are automatic and we do not ask you for anything.

5. When we usually will not refund you

5.1 We do not normally refund for:

• changing your mind;
• buying the wrong app by accident;
• finding a free alternative afterwards;
• the app working as described but not suiting your needs;
• problems caused by your own system, where the listing did not claim to support it.

5.2 We may still choose to refund in these situations. Every request is looked at individually. Section 5.1 means you should not count on it.

5.3 We may decline refund requests from an account that has requested refunds repeatedly across multiple purchases.

6. How to request a refund

6.1 Email support@6ortal.com with:

• the email address you used to buy;
• the app name;
• what went wrong.

6.2 We read every request and reply as quickly as we can. 6ortal is a small operation, so please allow a few business days.

6.3 If the problem looks technical, we may bring the Creator into the conversation first. Creators can often fix an issue faster than a refund arrives. If that does not work, your refund still stands.

7. How refunds are paid

7.1 Approved refunds are returned to the original payment method. We cannot send a refund anywhere else.

7.2 Your bank or card issuer decides how quickly the money appears, usually within about a week. That part is genuinely outside our control.

7.3 When a purchase is refunded, your access to that app ends.

8. Please contact us before contacting your bank

8.1 A chargeback, meaning a dispute filed with your card issuer instead of with us, costs us significantly more than a refund does, takes longer for you, and can cause accounts to be restricted.

8.2 We would rather simply refund you. Email us first. We are not going to fight you over nine dollars.

9. Buyers in the EU and UK

9.1 Consumers in the EU and UK normally have a 14-day right to cancel a digital purchase.

9.2 Because your download is available immediately, you consent to immediate delivery at checkout and acknowledge that you lose that cancellation right. This is standard for digital goods.

9.3 Your statutory rights regarding faulty or misdescribed products are not affected. Section 3 applies to you wherever you live.

10. Who you are buying from

10.1 6ortal is a marketplace. Apps are made and sold by independent Creators.

10.2 6ortal reviews and security scans listings, operates the storefront, processes payment, and administers this Policy.

10.3 The Creator is responsible for the software itself, including whether it works and what it does.

11. Changes to this Policy

11.1 We may update this Policy from time to time. The version in effect on the date of your purchase is the version that applies to that purchase.

11.2 The current version and its effective date are always shown at the top of this page.